Shipping Policy

Each Loot Pixie order is packed with care before it begins its journey to you.

Orders are typically processed within 3–7 business days, unless otherwise stated in the product listing. Pre-order items will ship according to the estimated shipping date listed on the product page.

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Pre-order shipping dates are estimated and may be subject to change due to production timelines, vendor delays, shipping delays, holidays, customs, or quality control checks. If a delay happens, I will do my best to provide updates as soon as possible. Because each item is made with care and reviewed before shipping, I may hold an order slightly longer if needed to make sure the final pieces meet Loot Pixie’s quality standards. Thank you for your patience while your loot is being made.

If your order includes both in-stock and pre-order items, your full order may ship together once the pre-order item is ready. If you need items shipped separately, please contact me before placing your order.

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Shipping times may vary depending on the carrier, destination, holidays, weather, and other delays outside of Loot Pixie’s control. Once your order has been handed off to the carrier, I’m unable to control transit times, but tracking will be provided when available.

Please make sure your shipping address is correct before placing your order. Loot Pixie is not responsible for packages sent to an incorrect or incomplete address provided at checkout. If you notice an error, contact me as soon as possible and I’ll do my best to update it before the order ships.

If your package appears lost or delayed, please check the tracking information first and contact the carrier for the most up-to-date details. If your order is returned to Loot Pixie due to an incorrect address, failed delivery, or being unclaimed, the buyer may be responsible for additional shipping costs to resend the package.

For international orders, buyers are responsible for any customs fees, duties, VAT, import taxes, or other charges required by their country. International orders may also experience additional customs delays.

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If your order arrives damaged, please contact me within 7 days of delivery with photos of the item and packaging so I can review the issue and help make it right.

For order questions, please reach out through the contact page and include your order number so the pixies can find your treasure faster.